Cancellation and Return Policy
Please read the following Cancellation and Return policy (“C&R Policy”/”Agreement”) carefully before making any purchases online by using the BTogetherIndia.in website located at btogetherindia.in or the btogetherindia mobile application, BTogetherIndia.in WAP, BTogetherIndia.in IVR or any similar platform (hereinafter collectively referred to as, the “btogetherindia.in Platform”) run by BTogetherIndia.in, having its registered office at 5D2, Altavista, Electronic City Ph1, Bangalore-560100 (hereinafter collectively, “BT.IN”/” BTogetherIndia.in”), on any device and/or before availing any physical goods E-commerce related services offered by BTogetherIndia.in on the btogetherindia.in Platform (hereinafter individually, “BTogetherIndia.in Service” and collectively, the “BTogetherIndia.in Services”).
- Cancellation by BTogetherIndia.in: There may be certain orders that BTogetherIndia.in’ Merchant partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, problems identified by BTogetherIndia.in’s credit and fraud avoidance department or due to any major technical snag. btogetherindia.in E- commerce may also require additional verifications or information before accepting any order. BTogetherIndia.in will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account. A promo code, once used, shall not be refunded in case of cancellation of order either by you or BTogetherIndia.in.
- Cancellation by the customer: In case of requests for order cancellations, BTogetherIndia.in reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if BTogetherIndia.in receives a cancellation notice and the order has not been processed/ approved by BTogetherIndia.in, BTogetherIndia.in shall cancel the order and refund the entire amount to you instantly. BTogetherIndia.in will not be able to cancel orders that have already been partially or fully processed. BTogetherIndia.in has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by BTogetherIndia.in and accept BTogetherIndia.in’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, refund shall be made subject to the return process post return request is raised and you may get replacement or refund once the original item is back with the Merchant partner in good sale-able condition.
- in reserves the right to cancel any orders that classify as ‘Bulk Order’ as determined by BTogetherIndia.in as per certain criteria. Any BTogetherIndia.in promo code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets with any of the below mentioned criteria, which includes but is not limited to:
- Products ordered are not for self-consumption but for commercial resale;
- Multiple orders placed for same product at the same address;
- Bulk quantity of the same product ordered;
- Invalid address given in order details; or
Promo codes shall be subject to specific terms and conditions, from time to time, and BTogetherIndia.in may disallow usage which breaches such terms and conditions.
- In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team of our Merchant partner.
- Upon receiving your complaint, Merchant partner shall verify the authenticity and the nature of the complaint. If the Merchant partner is convinced that the complaint is genuine, the Merchant partner will initiate a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, the Merchant partner reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by the Merchant partner in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and BTogetherIndia.in shall not in any manner be held liable for the same.
- Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, BTogetherIndia.in requests you to refuse to accept delivery and inform the Merchant partner at the earliest. The return process of the product may be restricted by BTogetherIndia.in depending on the nature and category of the product.
- In order to return any products sold through the btogetherindia.in Platform, you are required to comply with the following conditions:
- For non-damaged/ non-defective product, you shall be allowed to return the product within the time frame displayed on website at the time of purchase;
- Please notify the Merchant partner of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, BTogetherIndia.in/Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order;
- The Merchant partner will arrange pick-up of the damaged/defective product through its own logistics partner. In the event the Merchant partner is unable to do so, the Merchant partner will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with the Merchant partner;
- Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices, etc.;
- in may offer hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not properly described is the Merchant or seller’s responsibility. If applicable, you also authorize BTogetherIndia.in to place the return shipping costs on your invoice;
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
- The returned products are subject to verification and checks by the Merchant partner in order to determine the legitimacy of the complaint/ return;
- In the event the return of a product is duly accepted by the Merchant partner, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the mode of payment and BTogetherIndia.in will credit your refunds directly into your bank account/source of payment. Refunds will be subject to the following:
- Orders paid online will be refunded instantly through your bank account/source of payment;
- For Cash on Delivery payments also the amount will be refunded into your bank account/source of payment;
- It will take 3-21 working days for the money to show in your bank account depending on your bank’s policy. Option of refund amount being added to their E-commerce My Account wallet also may be accomodated in the platform so that customers may use it for future purchases.
A promo code, once used, shall not be refunded in case of cancellation of order either by you or BTogetherIndia.in.